Refund Policy

General principle

Refund eligibility depends on the product, service, billing plan, and work already delivered. We aim to handle refund requests fairly and transparently.

Digital services

Fees for activated subscriptions, published listings, custom implementation work, consulting, configuration, or completed service delivery may be non-refundable unless otherwise stated in a written agreement.

Duplicate or failed payments

If a duplicate payment or verifiable payment error occurs, users should contact support with transaction details. Approved refunds will be processed to the original payment method where practical.

Request process

Refund requests should be sent to support@lumenpixel.com with customer name, payment reference, product or service name, date of payment, and reason for request.

Processing time

Approved refunds may take several business days depending on the payment provider and banking network.